Terry White Chemmart Newton

Reviews of Terry White Chemmart Newton

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  Sean 007 Added December 17, 2022

  ★ ☆ ☆ ☆ ☆
  Very expensive scripts. We were horrified that they were going to charge us almost double for the same brand script, that we last purchased at Star Chemist. . We showed them the last box with the sticker price on it and they wouldn't honour. I wanted to book my free flu injection and the young Asian girl said that I had to pay., even though they are free till the end of July. Very rude, won't be back
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  David Thornton Added December 17, 2022

  ★ ☆ ☆ ☆ ☆
  Seriously disgusted at service. I attempted to get a Flu shot Wednesday, the shop was empty, no deal as I had no appointment! I booked for 4pm Thursday. On arrival I find the staff are NOT honouring appointments and had a queue of 15 people. As a businessman this type of time management is intolerable. I adjusted my schedule to accommodate their time, but they wasted my time. I'll take my business elsewhere.
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  Mary odonnell Added December 08, 2022

  ★ ☆ ☆ ☆ ☆
  Completely useless service.
  Sorry what service.
  
  If you want to wait for a booked appointment and they have someone else in your spot with no clue what's going on
  If you want to wait for hours to get scripts filled
  If you want NO customer service this is the Chemist for you.
  No apologies, no service time and time again.
  I will happily travel to find another Health Partners chemist as the drive will take less time than getting scripts filled or any sort of service from here!
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  Yana Rofman Added March 01, 2022

  ★ ☆ ☆ ☆ ☆
  Needed a sick certificate, after COVID vaccine.
  You are forced to vaccinate ( no it's NOT my choice, your choice is when you have it, in the given scenario you don't have a choice).
  Vaccination is free - fair enough.
  The chemist apply $25 fee for a sick certificate for a service that you were forced to take and that was free.
  Essentially they are making money on the situation, it's not acceptable
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  Anthony ODonnell Added February 27, 2022

  ★ ☆ ☆ ☆ ☆
  I left my script at 3 15pm today and said it will be ready in 20 minutes. I went away and did some shopping giving them plenty of time to fill my scripts.
  On my return at 4.15pm was told they were being checked will be 5 minutes. Time went by and asked if they could help me again I said was being looked after.
  The chemist then came out and said she was just filling my script and questioned the drs handwriting.
  The script was then ready for me.
  All staff I dealt with were very rude and and not helpful at all.
  As I was paying I advised the time was 4.45pm and I put the scripts in at 3.15pm she just rudely said some things take time and enjoy ur day.
  Seriously poor customer service...plenty more chemist's that take Health partners in our area so I will be going to them. If Health partners don't want to loose their reputation as a Health fund I would seriously look at taking this benefit away from them.
  I will also copy my Health Fund into this review.
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  Tilley topia Added February 09, 2022

  ★ ☆ ☆ ☆ ☆
  Very disappointed to have paid full price on discounted items.
  This is not the first time I've been overcharged. Pity, I like their range, and friendly staff. Guess youve got to check your quotes before paying.
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  Andrew Schulz Added February 06, 2022

  ★ ★ ★ ★ ★
  Always had outstanding customer service here. Staff go above and beyond to assist.
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  Steven Hollands Added February 05, 2022

  ★ ★ ★ ★ ★
  Great friendly staff good selection of products low prices covid safe easy parking

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